IT Support & Operations careers
IT support and operations roles solve real technical problems for real people. They're one of the most accessible ways into tech, and a common launchpad into security, cloud and networking.
Great if you're the person friends call when their laptop breaks, and you like helping people.
7 roles in it support & operations
IT Support Specialist
Helps people fix technical problems with hardware, software and accounts.
Troubleshooting · Operating systems · Customer serviceHelp Desk Technician
The first line of support for users with technical issues.
Troubleshooting · Communication · TicketingDesktop Support Technician
Sets up, repairs and maintains computers and devices for users.
Hardware repair · OS imaging · PeripheralsIT Technician
Installs, maintains and repairs technology systems.
Hardware · Networking basics · Software installationTechnical Support Engineer
Solves complex technical problems for customers of a tech product.
Debugging · APIs & logs · Customer communicationIT Operations Analyst
Monitors and improves the day-to-day operation of IT systems.
Monitoring tools · Process improvement · ReportingIT Asset Manager
Tracks an organization's hardware, software and licenses.
Asset tracking · Licensing · Spreadsheets & databases
Start here
- 1
Learn how operating systems, networks and accounts work at a basic level.
- 2
Volunteer to help your school, library or community with tech problems, and keep a log of what you fixed.
- 3
Consider an entry-level IT certification to show employers you know the fundamentals.
Common questions
Is IT support a good way to break into tech?
Yes. It builds troubleshooting and communication skills, and many security, cloud and network engineers started in IT support.
Do I need a degree for IT support?
Usually not. Demonstrated troubleshooting skills, customer service and entry-level certifications matter more.
Get your personal it support & operations roadmap.
Free to start. No credit card. Built around your grade, goals and schedule.